Refund Policy

Refund & Order Policy

All orders from Secret Garden Cottage Bakery are made fresh, in small batches, and are final sale once prepared. Because our items are perishable and made to order, we are unable to offer refunds or exchanges once an order has been picked up or delivered.
 

If there is an issue with your order,  such as an error on our part or a quality concern, please contact us within 24 hours at hello@secretgardencottagebakery.com and we will do our right by you, whether that's a replacement, credit toward a future order, or refund at our discretion.

Items not picked up during the pickup window are forfeit and will not be refunded. 

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Secret Garden Cottage Bakery prepares food in a home kitchen that may process common allergens, including but not limited to wheat, dairy, eggs peanuts, sesame and treenuts. I personally have a soy allergy, so I am very conscious of that ingredient and will not bring it into my kitchen. All products will be soy free. While we take allergen-conscious care in our process, we cannot guarantee any product is completely free of allergen cross-contact unless explicitly stated. Please contact us directly with any allergy concerns before ordering.